Do not sell or share my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
General Questions
What is MyRelaxifySpace?
MyRelaxifySpace is an online store specializing in health, relaxation, therapy, and pain relief products, including massagers and related items.
Where are you located?
We operate online and serve customers across Worldwide! .
How can I contact you?
You can use the live chat feature on our website for any questions or concerns.
Do you have a physical store?
No, we are an online-only store.
How can I stay updated on new products and offers?
Follow us on Facebook and Instagram for updates, promotions, and product announcements. You can also subscribe to our newsletter on our website.
Payment & Orders
What payment methods do you accept?
Currently, we accept PayPal. We plan to add more payment options, including credit and debit cards, in the near future.
Can I pay with a credit card?
Credit and debit card payments are not yet available but will be added soon.
How can I track my order?
Once your order is processed, you will receive a confirmation email with tracking information.
Can I cancel my order?
Yes, you can cancel your order if it hasn’t been shipped yet. Please contact us through the live chat feature for assistance.
What currency are your prices in?
Our prices are displayed in the currency relevant to your location. You can also switch to other currencies using the dropdown on our website.
Shipping & Delivery
Where do you ship?
We ship to all countries(Worldwide)
How long does shipping take?
Shipping times vary based on your location. Typically, orders take 7-15 business days to arrive(for some items up to 20 days).
Do you offer expedited shipping?
Yes, expedited shipping is available for certain locations. Additional charges apply.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address as long as your order hasn’t been shipped. Please contact us immediately via live chat for assistance.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
How do I initiate a return?
To start a return, please contact us via live chat. We will guide you through the process.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive the returned item.
Can I exchange an item?
We currently do not offer exchanges. If you need a different product, please return your item and place a new order.
Product Information
Are your products covered by a warranty?
No, we do not offer warranties on our products.
How can I ensure a product suits my needs?
We provide detailed descriptions and specifications for each product. If you have additional questions, feel free to reach out via live chat.
What should I do if I receive a defective product?
Please contact us immediately through live chat with your order details and photos of the defect. We will assist you with a replacement or refund.
Are the massagers safe to use?
Yes, all our products are designed with safety in mind. Please follow the included instructions for safe and effective use.
Do you offer discounts?
Yes, we occasionally provide discounts and promotions. Check our website or social media pages for the latest offers.
Other
Do you have a customer loyalty program?
Not at the moment, but we are planning to introduce one in the future.
Can I suggest new products for your store?
Yes! We value customer feedback. Please share your suggestions through the live chat feature.
Are there any special deals for bulk orders?
For inquiries about bulk orders, please contact us via live chat for more information.